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IT Operations Analyst
Las Vegas, NVThe Opportunity: We are looking for an IT Operations Analyst to provide day-to-day application and systems support within our client's distributed, hybrid IT environment. This role focuses on managing incident queues, troubleshooting endpoint and application issues, and working with internal teams and vendor partners to resolve tickets efficiently across hospitality and gaming operations.
The ideal candidate has hands-on troubleshooting experience, strong communication skills, and a customer-focused mindset when supporting business-critical systems.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at hr@technologent.com
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.
The ideal candidate has hands-on troubleshooting experience, strong communication skills, and a customer-focused mindset when supporting business-critical systems.
- Role: IT Operations Analyst
- Experience: 2-3 Years
- Work Location: Las Vegas, NV
- Project Duration: 6 Month Contract
Key Responsibilities
- Manage and triage incoming incidents and service requests through a ticketing system
- Provide first- and second-level support for applications and endpoint devices across on-prem and cloud environments
- Troubleshoot product and application issues and document resolution steps and outcomes
- Coordinate with vendor partners and internal IT teams to escalate and resolve complex issues
- Follow established runbooks and support procedures to ensure consistent service delivery
- Maintain clear documentation of incidents, root causes, and resolution actions
- Support system validation and testing activities related to upgrades or changes
Required Qualifications
- 2–4 years of experience in IT operations, application support, or systems support roles
- Hands-on troubleshooting experience with enterprise applications or endpoint devices
- Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
- Strong communication and documentation skills
- Ability to work in a fast-paced, queue-driven support environment
Preferred Qualifications
- Exposure to on-prem and cloud-based environments
- Experience working with third-party vendors or support partners
- Basic understanding of Windows-based systems or server concepts
- Background supporting distributed or multi-site operations
Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at hr@technologent.com
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.