The Opportunity: We are seeking a customer facing ServiceNow Technical Lead with a strong history of designing, developing and deploying solutions utilizing the ServiceNow platform. This full-time position offers a hybrid work environment for applicants based in California, Nevada or Arizona.
The ServiceNow Technical Lead will support the Presales and Professional Services teams in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.
Role: ServiceNow Technical Lead
Experience: 10 years
Location: California, Nevada or Arizona
Duration: Full Time
Roles and Responsibilities:
Work to support Service line leader in conversion of Leads to Opportunities in ServiceNow Domain
Support in developing practice deck, Sales enablement and engaging with customer
Support in RFP / SOW Development
Coordinating with nearshore/ offshore team / vendors with solution design, estimation and content development.
Should be able to work proactively and have excellent communication skills and soft skills.
Acts as user liaison between professional departments and ServiceNow Family; leads others to adhere to established industry best practices, standards, and quality.
Apply in-depth knowledge of ServiceNow ensuring optimal use of the current platform for customers.
Design, develop and implement ServiceNow integrated testing and training
Transform business and technical requirements into implementation plans and develop technical specifications
Deliver efficiencies and improvements of standard processes and new procedures
Analyze, troubleshoot and resolve ServiceNow issues
Works closely with the ServiceNow Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts
Plays an active role in configuring the solution and supporting the technical team for any custom development required
May also assist and sometimes lead test plan development and execution
Minimum 3 years of experience in similar role
Prior sales/channel experience
Prior consulting services experience
Implementation experience in ITSM / ITBM / HRSD / CSM / CMDB / SecOps (at least two of these)
Thorough understanding of ITIL principles
Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at email@example.com
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.