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ServiceNow Technical Lead

Irvine, CA
The Opportunity: We are seeking a customer facing ServiceNow Technical Lead with a strong history of designing, developing and deploying solutions utilizing the ServiceNow platform. This full-time position offers a hybrid work environment for applicants based in California, Nevada or Arizona.

The ServiceNow Technical Lead will support the Presales and Professional Services teams in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.
  • Role: ServiceNow Technical Lead
  • Experience: 10 years
  • Location: California, Nevada or Arizona
  • Duration: Full Time
Roles and Responsibilities:
  • Work to support Service line leader in conversion of Leads to Opportunities in ServiceNow Domain
  • Support in developing practice deck, Sales enablement and engaging with customer
  • Support in RFP / SOW Development
  • Support of assessment, design, development and implementation of efficiencies and improvement of standard processes and new procedures by use of advanced ServiceNow functionality, including: client and server side scripting, UI policies, automated testing framework, HTML/CSS, AJAX, JavaScript, AngularJS, Jelly Scripting, MID server setup, ACLs, Orchestration, and APIs.
  • Coordinating with nearshore/ offshore team / vendors with solution design, estimation and content development.
  • Should be able to work proactively and have excellent communication skills and soft skills.
  • Acts as user liaison between professional departments and ServiceNow Family; leads others to adhere to established industry best practices, standards, and quality.
  • Apply in-depth knowledge of ServiceNow ensuring optimal use of the current platform for customers.
  • Design, develop and implement ServiceNow integrated testing and training
  • Transform business and technical requirements into implementation plans and develop technical specifications
  • Deliver efficiencies and improvements of standard processes and new procedures
  • Analyze, troubleshoot and resolve ServiceNow issues
  • Works closely with the ServiceNow Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts
  • Plays an active role in configuring the solution and supporting the technical team for any custom development required
  • May also assist and sometimes lead test plan development and execution
Desired Skills:
  • Minimum 3 years of experience in similar role
  • Prior sales/channel experience
  • Prior consulting services experience
  • Implementation experience in ITSM / ITBM / HRSD / CSM / CMDB / SecOps (at least two of these)
  • Thorough understanding of ITIL principles
  • Certifications
Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at hr@technologent.com
 
Technologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.
 
Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.

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